That everything runs smoothly we owe to our ‘Ms. Schedule’: Penny! She is not only the first contact at Onesta (whether by phone or face-to-face), but she also takes care of the planning and agendas of all colleagues. Is there an appointment that needs to be moved last minute, or are we in the printer with a paper emergency? Thanks to Penny, these problems are solved before you even realize it. Add to that a good dose of service orientation, and you have Penny’s winning formula!